Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Install the Service Manager Windows Client
- Meet the Service Manager Windows Client requirements
- Install a Windows Client
- Define a connection from the Windows Client to the Server
- Connect the Windows Client to the Service Manager Server
- Customize images used by the Windows Client
- Customize the Windows Client
- Uninstall the Windows Client or its components
Customize images used by the Windows Client
You can customize the images that the Windows Client uses by providing alternate versions of the images from a local folder or web server virtual directory. The following guidelines and considerations apply to customized images:
- All custom images must retain their original file name.
- All custom images must retain their original relative path from the icons/obj16 folder.
- You only need to save customized images in the branded/obj16 folder. If the Service Manager client does find updated images in the branded/obj16 folder it uses the default images in the icons/obj16 folder.
- Providing custom images from a web server allows you to automatically update images without having to reinstall the Windows Client.
To provide custom images from a local folder
You can use the following steps to provide custom images with the repackaged client.
Note: This image customization method increases the amount of hard disk space required to install the Service Manager Windows Client as the custom images are installed in addition to the default images.
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Copy the images from the Service Manager client into a temporary folder.
The client images are located in the following folder: C:\Program Files\Micro Focus\Service Manager 9.60\Client\plugins\ com.hp.ov.sm.client.eclipse.user_9.60\src\resources\icons\obj16.
- Edit the images that you want to customize in the temporary folder.
- Delete any images that you do not customize from the temporary folder.
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Run the Client Configuration Utility and select the local images option.
Tip To run the Client Configuration Utility, double-click the confutil.bat file in the <Service Manager installation path>\Client\ClientConfiguration\ directory.
The Client Configuration Utility creates the following new folder in the Service Manager client installation: C:\Program Files\Micro Focus\Service Manager 9.60\Client\plugins\ com.hp.ov.sm.client.eclipse.user_9.60\src\resources\icons\branded\obj 16.
- Copy your custom images to the branded\obj16 folder. You can copy the custom images to the local folder while the Client Configuration Utility is open.
- Repackage the client as a .zip file or another distribution format.
To provide custom images from a web server virtual directory
You can use the following steps to provide custom images from a central web server. This image customization method does not increase the amount of hard disk required to install the Service Manager Windows Client. In addition, any changes you make to images on a web server are automatically applied to the Windows Client.
- Create a virtual directory on your web server to store the custom images.
- Copy the images from the Service Manager client into a temporary folder. The Service Manager client images are located in the following folder: C:\Program Files\Micro Focus\Service Manager 9.60\Client\plugins\ com.hp.ov.sm.client.eclipse.user_9.60\src\resources\icons\obj16.
- Edit the images that you want to customize in the temporary folder.
- Delete any images that you do not customize from the temporary folder.
- Copy your custom images to the virtual directory on your web server.
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Run the Client Configuration Utility and select the web server virtual directory option. The Client Configuration Utility configures the Service Manager client to point to the URL of your web server virtual directory.
Tip To run the Client Configuration Utility, double-click the confutil.bat file in the <Service Manager installation path>\Client\ClientConfiguration\ directory.
