Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Configure an event forwarding rule in OMi
- Enable incident drill-down from OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
Configure an event forwarding rule in Operations Manager i (OMi)
Once you have configured the Service Manager server as a connected server in Micro Focus Business Service Management (BSM) Operations Management i (OMi), you need to configure an event forwarding rule for the OMi server to forward events to Service Manager.
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Log on to BSM as a system administrator.
- Navigate to Admin > Operations Management > Event Automation.
- Click the New Item button.
- In the Display Name field, enter a name for the rule. For example, smserver1.
- In the Event Filter field, select Critical.
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In the Target Servers field, select the Service Manager server you configured as a connected server, and then click the Add button.
The details of the target server are displayed.
- In the Forwarding Type field, select Synchronize and Transfer Control.
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Click OK.
The forwarding rule is displayed in the Event Forwarding Rules section.
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Add or delete an integration instance
Edit an integration instance
Enable or disable an integration instance
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
