Ownership

At any time through out the life cycle of a record in Case Exchange, only one system owns the record. The owner of the record has the responsibility to resolve the record or transfer the record to another organization if necessary.

The ownership of record in Case Exchange relies on process definition rather than tooling. It is highly recommended to define clear rules of ownership for each step in a case exchange environment prior taking an interface live. These rules of ownership are required to avoid any potential data loss in case both parties update a record at the same time. Micro Focus is not responsible for issues during the case exchange in a situation where both parties are able to update a record at the same time.

See Recommendations for other suggestions of implementing Case Exchange.