Invoke Rule Sets

If Process Designer is implemented in Service Manager, you can invoke Rule Sets from workflows. For more information, see Invoke Rule Sets from workflows.

If Process Designer is not implemented in Service Manager, you must invoke Rule Sets from triggers. The following table contains example configurations for two triggers: Incident update and Incident creation.

Trigger Incident update Incident creation

Trigger Name

case.exchange-update

case.exchange-creation

Table Name

probsummary

probsummary

Trigger Type

4 - After Update

2 - After Add

Script

lib.CaseExchange_RuleExecute.executeSingleRuleSet(record, oldrecord,"CERule4SM2SM") lib.CaseExchange_RuleExecute.executeSingleRuleSet(record, oldrecord,"CERule4SM2SM")

Note In this example, the Rule Set ID is CERule4SM2SM.

For more information about how to invoke Rule Sets from triggers, see Invoke Rule Sets from triggers.