Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Handle long-running tasks
Applies to User Roles:
System Administrator
Follow the these steps to identify a "long-running" task:
- Log in to Service Manager as system administrator.
- Click Tailoring > Integration Manager.
- Click Log, set the Status field to In Progress, and then click Filter.
If a task remains in the In Progress status for a long time, then this task is a "long-running" task.
Follow these steps to handle a "long-running" task:
- Log in to Service Manager as system administrator.
- Click Tailoring > Integration Manager.
- Select the integration instance to which the "long-running" task belongs, and then click Disable.
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Click Miscellaneous > System Status, and then wait until the scheduler for the integration instance disappears.
Note You need to click the Refresh Display button to see the latest system status.
- Go back to Integration Manager, select the corresponding integration instance, and then click Task.
- Open the "long-running" task.
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Perform one of the following actions according to your needs:
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Click the Merge button and then manipulate the data in the task.
This action only applies to the outbound tasks.
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Select the Expired check box.
In this way, the task will not be processed.
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Click the Delete button to delete the task.
In this way, you may have to ask the integration partner to resend the record. Be careful when you delete a task, this action may results in data loss.
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