Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Atom Mapping
The Atom Mapping tab of a BDM mapping defines the required mappings between certain fields in a BDM object and Atom (an XML-based document format for web feeds). The Service Manager RESTful web service supports the standard Atom representation, which conforms to the Atom Publishing Protocol. According to the Atom Publishing Protocol, the following elements are required in an Atom 1.0 feed: title, id, and updated.
The following table describes the columns on the Atom Mapping tab.
| Column Name | Description |
|---|---|
| BDM Object Field | The name of a valid field in the BDM object |
| Atom Object Field | The name of a valid Atom field. |
| Atom Object Field Type | The type of a valid Atom field. |
Below is an example of an Atom mapping:
| BDM Object Field | Atom Object Field | Atom Object Field Type |
|---|---|---|
| reference_number | title | String |
| last_modified_time | updated | DateTime |
| description | summary | String |
| global_id | id | String |
In the resulting Atom xml representation below, the id, updated, title and summary elements will take the values of the BDM object fields global_id, last_modified_time, reference_number and description, respectively.
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> <entry xmlns="http://www.w3.org/2005/Atom" xmlns:ns2="http://a9.com/-/spec/opensearch/1.1/" xmlns:ns3="http://www.w3.org/1999/xhtml"> <id>urn:x-hp:software:servicemanager:incident:id:7B21A623-158B-45D4-9C7C-3D2821096A44</id> <updated>2010-01-27T11:41:25.000+08:00</updated> <title type="text">IM10008</title> <summary type="text">Desktop DVD-drive makes strange noices</summary>
Related topics
