Verify the OMi-SM downtime synchronization setup

When you have set up the Downtime Exchange integration, you can perform the following tasks to see if you have successfully set up your downtime synchronization.

Task 1: Open a new change of a category that has the final approval phase defined in SMIS

1. Click Change Management > Changes > Create New Change.
2. Select Hardware for example.
3. In the Affected CI field, set the name of the CI to be synchronized. For example: adv-afr-desk-101.
4. Set Scheduled Downtime Start and Scheduled Downtime End to a future time.
5. Select the Configuration Item(s) Down checkbox.
6. Set other required fields.
7. Click Save & Exit.

Task 2: Approve the change at the final approval phase

1. Click Change Management > Changes > Search Change and search for the change opened in Task 1.
2. Move the Change to the Change Approval phase.
3. Log on to Service Manager with user account Change.Approver.
4. Search for the change and approve it.

Task 3: Create new format for the intClipDownTime table

1. Click Tailoring > Forms Designer.
2. Create a new format for the intClipDownTime table by using the Form Wizard.
3. Add all fields to this format.

Task 4: Check the corresponding intClipDownTime record

1. From Database Manager, open the format of the intClipDownTime table.
2. Click Search to see the record created for this downtime.

3. Check the External Status field:

   External Status values	Description
   NULL	The downtime is waiting for final approval, or the scheduler has not proceeded this record yet.
   0 (Canceled)	The downtime is canceled before being implemented.
   1 (Ready)	The downtime has been approved and is ready to be synchronized to UCMDB or OMi (RTSM).
   2 (Withdrawn)	The downtime is approved firstly and then the approval is retracted (withdrawn).

   Notes:

   1. Only downtime records with External Status 1 can be synchronized.
   2. If the External Status is not 1, wait some time for background schedulers SLA and SMBSM_DOWNTIME to process this record.

Task 5: Populate downtime from Service Manager to UCMDB

1. From UCMDB, run the CLIP Down Time Population job and the CI To Down Time CI With Connection job in a fixed order.
2. Search for the adv-afr-desk-101 CI in UCMDB. Check that a corresponding Scheduled Downtime CI is created, and a relationship between the Scheduled Downtime CI and the affected CI is created.

Related topics

Integration Manager

Add an integration instance in Service Manager
Tailor Service Manager to handle phase change