Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Queries for Actual State
Out-of-the-box, the following queries (see the table below) are used for retrieving CI information from UCMDB to the Actual State section of the Service Manager Configuration Item (CI) form. Service Manager retrieves CI Actual State information by calling a UCMDB web service that retrieves CI data according to these queries.
The queries are located in the Integration > SM Query folder in the UCMDB Modeling Studio.
| Query name | Description |
|---|---|
| localPrinterExtendedData | This query gathers real-time extended information from Printer CIs in UCMDB. |
| applicationExtendedData | This query gathers real-time extended information from RunningSoftware CIs in UCMDB. |
| businessServiceExtendedData | This query gathers real-time extended information from business service CIs in UCMDB. |
| hostExtendedData | This query gathers real-time extended information (such as Asset, Party, Location, LogicalVolume, WindowsService, Printer, InstalledSoftware, FileSystem, IPAddress, Interface, DiskDevice, and Cpu) from the node CI type in UCMDB. |
