Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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UCMDB User ID and Password
When you enable the multi-tenancy integration, Service Manager displays two new fields in each company record called UCMDB UserId and UCMDB Password. These fields allow you to specify the connection information you want Service Manager to use when requesting information for the Actual State section. Any user name and password you enter in these fields must be valid for your UCMDB system.
The user name and password you provide in the Company Information record takes precedence over the user name and password you provide in the System Information record. This allows managed service providers to control access to the UCMDB system on a tenant-by-tenant basis. If you do not provide a company-specific UCMDB user name and password, Service Manager uses the credentials you provided in the System Information record.
