How to Update the Time Zone and Date Format for the Integration Adapter

The integration uses an integration user account to connect UCMDB to Service Manager. You specified this user account in the Credentials ID setting when creating an integration point. See How to Create an Integration Point in UCMDB. You must make sure that this integration user account uses the same time zone and date format in both Service Manager and UCMDB. To do so, you define the same time zone and date format in the integration adapter configuration file and in the integration user’s operator record in Service Manager.

To update the time zone and date format for the integration adapter:

1. Check or change the time zone and date format of the integration user in Service Manager.
   1. Log in to Service Manager as a system administrator.
   2. Navigate to System Administration > Ongoing Maintenance > Operators. The Operators form opens.
   3. For Login Name, type the integration user name (for example, ucmdb) you set in the integration point (the Credentials ID field).
   4. Click Search. Service Manager displays the record of the operator.
   5. Click the Login Profiles tab.
   6. View or change the operator’s Time Zone and Data Format field values.

      

2. Set the time zone and date format for the adapter in UCMDB.
   1. Log in to UCMDB as an administrator.
   2. Navigate to Data Flow Management > Adapter Management > ServiceManagerAdapter9.41 > Configuration Files > serviceDeskConfiguration.xml.
   3. At the bottom of the file, locate the elements “<date_pattern>” and “<time_zone>”, and update the values according to the integration user’s time zone/date format setting in Service Manager.
   The date pattern and time zone are in java format pattern used by java.text.SimpleDateFormat. Out-of-the-box, the date format and time zone values in serviceDeskConfiguration.xml are: MM/dd/yy HH:mm:ss, and US/Mountain.