How to Create an Integration User Account

This integration requires an administrator user account for UCMDB to connect to Service Manager. The user account must already exist in both UCMDB and Service Manager.

To create a dedicated integration user account in Service Manager:

1. Log in to Service Manager as a system administrator.
2. Type contacts in the Service Manager command line, and press ENTER.
3. Create a new contact record for the integration user account.
   1. In the Contact Name field, type a name. For example, UCMDBIntUser.
   2. Click Add, and then OK.
4. Type operator in the Service Manager command line, and press ENTER.
5. In the Login Name field, type the username of an existing system administrator account, and click Search.

   The system administrator account is displayed.

6. Create a new user account based on the existing one.
   1. Change the Login Name to the integration account name that you want (for example, ucmdb).
   2. Type a Full Name. For example, UCMDB.
   3. In the Contact ID field, click the Fill icon and select the contact record that you have just created.
   4. Click Add.
   5. Select the Security tab, and change the password.
   6. Select the Startup tab, and add the RESTful API capability word for the operator.
   7. Click OK.

The integration user account is created. Later you will need to add this user account (username/password) in UCMDB, and then specify this user account in the Credentials ID field when creating an integration point in UCMDB. See How to Create an Integration Point in UCMDB.