Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager Web Services
Service Manager uses web services messages to get and receive CI information from your UCMDB system. Out-of-the-box, UCMDB sends more CI attribute information than the Service Manager system actually manages. Service Manager users can view all of the CI attribute information the UCMDB system sends from the Actual State section of the CI record.
Service Manager publishes several web services for use by the UCMDB-SM integration. The UCMDB system uses the web services to map UCMDB CI types and CI attributes to web services objects that the Service Manager system recognizes. You can add UCMDB CI types or CI attributes that you want Service Manager to manage by using the Visual Mapping tool, and the tool will automatically update one or more of these web services to define web service objects.
