Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Data Push Error Handling
When a scheduled data push job in UCMDB is running, some CI data may fail to be pushed due to an error. When this happens, the order of pushing failed CIs is as follows:
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UCMDB runs the job at one point and fails to push some data (CIs).
- The Service Manager (SM) adapter calls a UCMDB API to mark these CIs as failed.
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UCMDB runs this job again at another point.
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UCMDB picks up the failed CIs and sends them to the SM adapter first, and then sends new CIs to the SM adapter.
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The SM adapter pushes all of the CIs from UCMDB to SM.
