Add a managed field in Discovery Event Manager

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Managed fields are key fields in Service Manager configuration item (CI) record types. They are important to helping the Discovery Event Manager tool to discover differences between the data in the incoming CI records from Web services versus what Service Manager is expecting to receive in those records. If the incoming records do not match the managed key fields in Service Manager, the rules set in the Discovery Event Manager tool determine what will happen to those incoming CI records.

For example: If the joinbizservice table has three fields in the Managed Fields tab in Discovery Event Manager and some of the expected information is different or missing from any of those fields, the Discovery Event Manager tool will deal with that incoming CI record that is not compliant with the Service Manager managed fields for that CI record type.

If you determine that a necessary field is not included in the existing discovery process, you can add a managed field to the applicable table using the settings on the Managed Fields tab.

Note If a managed field does not exist in an incoming CI record, the Discovery Event Manager tool is not able to find discrepancies based on that field.

Tip The following steps describe how to manually add a managed field. If you want to automatically add multiple or all fields from a table as managed fields, you can click the Load Fields button on the Managed Fields tab.

To add a managed field:

Click Tailoring > Web Services > Discovered Event Manager Rules. The Discovery Event Manager rules form is displayed.

Click Search to retrieve a list of CI ID types.

Select the ID type for the fields you want to view, and then select the Managed Fields tab. You can see which fields are being managed for this CI type.

To select a new field you want managed, do the following:

Select the drop-down arrow in the next blank Field Name field. You will see the list of fields related to this CI type.
Select the field you want to add to the Managed Fields tab for this CI type.
For a field that is part of an array of structures, choose a Structure and specify the field's Index value. For example, the CI type computer contains array elements, such as ports, printers, and scanners. Choose an array element within the structure, and then choose the corresponding index number.
Click Save.

Repeat this process to add a managed field for another ID type.

Click OK.

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