Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Create a hitlist with multilingual labels
Applies to User Roles:
System Administrator
In addition to creating new document views, administrators can configure the labels for the document view to display in languages other than English.
Note This procedure is for a hitlist that is not multilingual-enabled. Before you begin, make sure you create a message number ID for each multilingual label and that the message number is defined to display labels in multiple languages.
To create a hitlist with multilingual labels, follow these steps:
- Click Knowledge Management > Configuration > Configure Hitlists.
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Click Search.
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Select the hitlist to update.
Note The default hitlist is multilingual-enabled in the out-of-box system.
- Type the label delimiter (*SCMSG*123*SCMSG*) in the Label field for the label you are making multilingual. The 123 should be the message number ID from the scmessage table for the unique message number ID for this label.
- Continue adding additional label delimiters for each of the multilingual labels in the hitlist.
- Click Save.
Related topics
Add a new KM message to the scmessage table