Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Contribute and Approve Knowledge Document (ST 7.1)
- Create a knowledge document
- Link a knowledge document to another
- Preview and view a document
- Submit a document for approval
- Contribute hot news
- Create a working copy of a knowledge document
- Create knowledge from an interaction, incident, problem, or known error
- Notify service subscribers of the publication of a document
- Edit a document in place
- Add feedback to a knowledge document
- Submit a document for revision
- Submit a document for review
- Accept a document
Notify service subscribers of the publication of a document
User roles: KCS I, KCS II, KCS III, KM Admin, System Administrator
The Knowledge Management module provides an option Notify Service Subscribers on Publish that enables the system to immediately notify users upon the publication of a document that is important to them. Each knowledge document can be associated to a service so that the system can immediately notify users who have subscribed to the associated service upon the publication of the document.
To enable Notify Service Subscribers on Publish for a knowledge document, follow these steps:
- Create a new knowledge document or edit an existing knowledge record that you want the system to notify the associated service subscribers upon document publication.
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In the Associated Services field, select a service that is associated with this document.
The Notify Service Subscribers on Publish option is then displayed.
Tip You can click the View Subscribers icon to the right of this option to view a list of subscriptions of this service. You can further click each subscription record to view contact information about the users who have subscribed to this service.
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Select the Notify Service Subscribers on Publish option.
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Submit the document for approval or directly publish it.
Once the document is published, the system immediately sends a notification to all users who have subscribed to the associated service. For more information about service subscriptions, see Subscriptions.
Note For a document with Notify Service Subscribers on Publish enabled, the system also sends a notification to the associated service subscribers if any updates to that document are published.
Related topics
