Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Search within the search results
Applies to User Roles:
User
Sometimes a knowledgebase search query results in more matches than you can quickly and easily review. In such cases, you may want to search within your search results to find documents that address your particular issue. You can use both the simple and advanced search options to search within your search results.
To search within search results, follow these steps:
- Click Knowledge Management > Search Knowledgebase.
- Type the key words or phrases you want to search for.
- Click Search. Service Manager returns a list of documents matching your search request.
- Select the Search within results check box to continue searching within the search results.
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Type another search string in the "Search for" box.
Tip Make your second search as specific as possible to reduce the number of search results the query returns. For example, rather than searching for a generic term such as "server," use specific terms such as the server model number or name. You can also use the Advanced Search options to limit your search to particular knowledgebases.
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Click Search. Service Manager returns a list of documents matching your search request.
You can continue revising your search string to make the search more efficient; however, the search only searches the search results list.
Caution Clear the Search within results check box to start a new search.
Related topics
Searching the knowledgebases
Tips for searching the knowledgebases
