Develop > Operational Reports > Create and Edit Your Own Reports

Create and Edit Your Own Reports

Out-of-box reports can meet most of your reporting needs. However, as you customize Service Manager, you may want to redesign existing reports and create new reports to suit your specific business requirements. This chapter describes how to use Crystal Reports to report on your Service Manager database.

Note This chapter helps you get started using Crystal Reports. For more information, see related Service Manager documentation such as Processes and Best Practices and Installation.

This chapter includes the following topics: