Develop > Operational Reports > Report Descriptions and Usage > Request Management Reports

Request Management Reports

Report name

Business user


Request Aging Report

Service Management process managers, IT Management team

This report enables the user to review the top 20 categories of requests which are included the highest 90th percentile for requests duration submitted in the last 30 days. It also enables the user to review the distribution of requests for each category by request duration and by request submit date.