Creating a problem

An administrator or user creates a problem record when one or more conditions occur:

  • When you analyze incident Management data, there are recurring incidents caused by a single error.
  • A problem or known error record does not exist for the identified error.
  • There are incidents that do not have problem or known error record matches.
  • Independent infrastructure analysis identifies a potential problem that is not yet related to a reported incident.
  • A critical incident requires an immediate solution.

The problem record captures all critical data to ensure that you can track the error to a final resolution.

Related topics



Identify the problem
Categorize the problem
Classify the problem

Searching for a Configuration Item

Related topics

Create a new problem from an incident