Error resolution

The input to Error resolution is from the Error assessment phase, which produces a solution. This phase applies the solution to the known error through a Request for Change (RFC), submitted to change Management. The Change Management process applies the solution to the Configuration Item (CI) to eliminate the known error.

You must verify that the Request for Change (RFC) is complete, removes the error in the infrastructure, and does not introduce a new error before you can close the known error record.

Related topics


When does a known error close?

Related topics

Close a known error