Develop > Programming > System language > List: Command line calls

List: Command line calls

You can use the Service Manager command line to navigate through the Service Manager system and to run applications, wizards, and macros.

Generic command line calls

Command RAD application called Function Example
*a<application name> as specified Runs the specified RAD routine. *adatabase accesses Database Manager.
*f<file name> database Accesses a specified file. *fcontacts accesses the contacts file.
*q<query name> query.stored Runs a stored query. *qIM.open.ALL displays a list of all open incidents.
*s<script name> script.execute Runs the specified script. *socmq.open.hr.quote opens an HR Request record.
#<shortcut name> non-applicable Queries for a list of shortcut commands. #do presents a list of commands that start with “do.”

Direct command line calls

Command RAD application called Function
about bulletin.key Displays the system bulletin and any active “hot” incidents.
ag encl.appl Displays the RAD Editor prompt (formerly known as Application Generator).
agcompare compare.applications Displays the RAD Application Comparison form.
agentrev query.stored Executes the “agentrev” query which displays a list of the schedule records for all SCAuto agents.
agentstat scauto.check.setup Displays a currently-available SCAuto agents. Form includes options for stopping agents
agmap agmap.sched Displays the Application Mapping form.
agr report.exerciser Executes the “OPEN PROBLEM ANALYSIS REPORTS - ASSIGNMENT GROUP” report via Report Exerciser.
alert database Displays the Alert Definition form.
alertdefs se.search.engine Displays the Alert Definition form.
alertlogs se.search.engine Displays the Alert Log form.
appr database Displays the Approval Definition form.
approvaldefs se.search.engine Displays the Approval Definition form.
approvallogs se.search.engine Displays the Approval Log form.
asr report.exerciser Executes the “ALERT STATUS REPORT” report via Report Exerciser.
auditdelta audit.unload.front Displays the form for unloading an Audit Delta.
audithist database Displays the Audit History form.
auditonoff database Displays the Audit Control form.
audlog database Displays the Audit Log form.
audspec database Displays the Audit Specification Table form.
autoshut database Displays the Automatic Shutdown Information form.
bulletin database Displays the System Bulletin form.
calduty database Displays the Normal Working Hours form.
calholiday database Displays the Holiday Names form.
call exercise Displays the Application Exerciser form for testing/running a RAD application directly.
callqueue sc.setup.manage Displays the Interaction) queue.
chgqueue sc.setup.manage Displays the Change queue.
cls pm.access Displays the Incident queue.
cm3grp database Displays the Change Management Groups Definition form.
cm3msg database Displays Change Management Event Definition form.
cm3profile database Displays the Change Management (ChM) Security Profile form.
cm3r se.search.engine Displays the search form for Change Management requests.
cm3rcat cm3r.category.maint Displays the Change Management Request Category form.
cm3renv se.search.engine Displays the Change Management Application Environment form.
cm3ropen cmc.open.from.menu Initiates the script for opening a new change request record.
cm3t se.search.engine Displays the search form for Change Management tasks.
cm3tcat cm3t.category.maint Displays the Change Management Task Category form.
cm3tenv se.search.engine Displays the Change Management Application Environment - Tasks form.
cm3topen cmt.open.from.menu Initiates the script for opening a new change task.
cmcontrol cm.edit.config Displays the Contract Management Configuration form.
cmdlist report.exerciser Executes the Menu Command List report via Report Exerciser.
comp se.search.engine Displays the System Information Definition form (system Company record).
compare compare.applications Displays the RAD Application Comparison form.
configure sla sla.edit.config Displays the Service Level Agreement Control form.
contacts database Displays the Contacts search form.
copyfile copy.database.file Initiates the script for copying a database file.
createschd database Displays the Schedule form.
curalerts se.search.engine Displays the Alert search form.
curapprovals se.search.engine Displays the Approval search form.
curconvert database Displays the Currency Conversion search form.
currency database Displays the Currency form.
datamap database Displays the Data Map form.
db database Displays the Database Manager form.
dbdict dbdict.utility database Displays the Database Dictionary prompt.
de database Displays the Display Application Event Definition form.
delmail database Displays the form for sending internal Service Manager broadcast mail.
dist database Displays the Distribution Group form.
do database Displays the Display Application Option Definition form.
doc menu.manager

Displays the menu with options for maintaining the document engine.

Note This command line call will only work if the menu forms are being displayed.
ds database Displays the Display Application Screen Definition form.
edit gkn database Displays the form for editing core knowledge.
err report.exerciser Executes the “EXCESSIVE REASSIGNMENT REPORT” report via Report Exerciser.
evemail sca.window Displays the form for sending an email event.
eventbld axces.build.maps Initiates the wizard for building event mappings.
eventfltr database Displays the Event Filters form.
eventin database Displays the Event Services input queue.
eventmap database Displays the Event Map form.
eventout database Displays the Event Services output queue.
eventreg database Displays the Event Registration form.
evicmbld scauto.build.maps Initiates a script for building Configuration Management event mappings.
evwrite sca.window Displays the form for sending an Incident Management, Configuration Management, or generic event.
expline database Displays the Expense Line Information form.
fc format.ctrl.maint Displays the Format Control form.
fd forms.designer Displays the Forms Designer form.
files database Displays the Configuration File form for database unloads.
formatctrl format.ctrl.maint Displays the Format Control form.
forms forms.designer Displays the Forms Designer prompt.
gen core ke.gencore.verify Displays the prompt for generating the core Knowledge Base.
gl database Displays the global list form.
hd pm.access Displays the Incident queue.
htopic database Displays the Help topic search form.
imapplenv database Displays the Incident Management Environment Profile form.
imassign database Displays the Assignment Groups form.
imbuild pm.build.probsum Initiates the script for the building of probsummary records.
imconvert pm.convert.format Displays the Convert Incident Format form.
imgroups database Displays the Incident Management Groups form.
improfile database Displays the Incident Management Security Profile form.
imreset pm.clear.downtime Allows for the clearing of availability information.
inact kill.inactive.setup Displays the Kill Inactive Users Setup Parameters form.
incidentqueue sc.setup.manage Displays the Incident queue.
info database Displays the Background Processor Initialization Registry form.
irassg report.exerciser Executes the Problem Response Analysis By Assignment report via Report Exerciser.
ircomp report.exerciser Executes the Problem Response Analysis By Component report via Report Exerciser.
irloc report.exerciser Executes the Problem Response Analysis By Location report via Report Exerciser.
irq ir.query.window Displays the form for issuing an IR Query File form.
irvend report.exerciser Executes the “Problem Response Analysis By Vendor” report via Report Exerciser.
knowledge get.search.application Displays the search form for Knowledgebase information.
link edit.link Displays the Link File form.
linklist report.exerciser Executes the Link File Listing report via Report Exerciser.
load transfer apm.upgrade.load.transfer Initiates the Service Manager Upgrade Utility Load Transfer form.
location database Displays the Location form.
logmsg database Displays the “log” type Message Class form.
mailmsg database Displays the “mail” type Message Class form.
mcf database Displays the Capability Word form.
menu database Displays the Menu form.
message database Displays the Message form.
model database Displays the Configuration Item (CI) Model search form.
modelicm database Displays the Configuration Item (CI) Model search form.
modelven database Displays the Model Vendor Information form.
monitor system.monitor Displays the system status form.
msg database Displays the generic Message Class form.
msglog database Displays the Message Log form.
msgtype database Displays the Message Type form.
new call cc.first Displays a blank form to create a Service Desk interaction.
new incident apm.first Displays a blank incident form for record entry.
note database Displays the Notification Definition form.
number database Displays the Sequential Number form.
ocmbldlvl ocm.co.bld.lvls Displays the prompt for updating all of the level numbers for all components in the model file.
ocmco database Displays the Configuration Item (CI) Model search form.
ocmdeliv report.exerciser Executes the Delivery Forecast for Next 7 Days report via Report Exerciser.
ocmdreqj report.exerciser Executes the Daily Quote Log report via Report Exerciser.
ocmdrj report.exerciser Executes the Daily Receipt Journal report via Report Exerciser.
ocmevents database Displays the Request Management Events form.
ocmgroups database Displays the Request Management Group Definition form.
ocml ocml.access Displays the search form for Request Management line items
ocmlcat database Displays the Request Management Line Item Category form.
ocmlcreate ocm.category.create Displays the Request Management Line Item Category form.
ocmlenvir query.stored Displays the Request Management Line Items Application Environment form.
ocmlmast database Displays the Request Management Catalog Select Categories form.
ocmlphase database Displays the Request Management Line Item Phase form.
ocmlrec database Displays the Request Management Receiving Log form.
ocmo ocmo.access Displays the search form for Request Management orders.
ocmoappr ocmo.access Displays a list of orders that have been approved.
ocmocat database Displays the Request Management Order Category form.
ocmocavail database Displays the Request Management Check Availability Order Generation Schedule Record.
ocmocreate ocm.category.create Displays the Request Management Order Category form.
ocmodemand database Displays the Request Management Background Order Generation Schedule Record form.
ocmoenvir query.stored Displays the Request Management Orders Application Environment form.
ocmoopen ocmo.access Initiates the script for creating a new Request Management order.
ocmophase database Displays the Request Management Order Phase form.
ocmpo report.exerciser Executes the Print Purchase Orders report via Report Exerciser.
ocmprofile database Displays the Request Management Profile form.
ocmq ocmq.access Displays the search form for Request Management quotes.
ocmqcat database Displays the Request Management Quote Category form.
ocmqcreate ocm.category.create Displays the Request Management Quote Category form.
ocmqopen ocmq.access Initiates the script for creating a new Request Management quote.
ocmqphase database Displays the Request Management Quote Phase form.
ocmvenper report.exerciser Executes the Vendor Performance Based on Line Item Dates report via Report Exerciser.
odr report.exerciser Executes the OPEN PROBLEM ANALYSIS REPORTS - DOCUMENT NUMBER report via Report Exerciser.
oncall database Displays the On Call Schedule contact form.
oncallsched database Displays the On Call Schedule calendar form.
operator database Displays the Operator form.
opn pm.access Displays the Incident queue.
overspent query.stored Executes the "overspent contracts" query which displays a list of all service contracts that have exceeded their financial budget.
password password.change Displays the prompt for changing the login password.
print report.exerciser Executes the Print of Application report via Report Exerciser.
printappl report.exerciser Executes the Print of Application report via Report Exerciser.
prtmsg database Displays the "print" type Message Class form.
purgarch pa.main.appl Displays the Purge/Archive form.
purgeaudit audit.purge Displays the form for purging audit history.
RAD encl.appl Displays the RAD Editor prompt.
rad encl.appl Displays the RAD Editor prompt.
re report.exerciser Displays the Report Exerciser prompt.
recalc partials sla.recalc.totals Displays the prompt for recalculating SLA information over a given time frame.
report report.exerciser Displays the Report Exerciser prompt.
review cc cc.setup.manage Displays the Service Desk Interaction queue.
review im apm.setup.manage Displays the Incident queue.
rmail read mail Displays the prompt for selecting which type of internal Service Manager mail to read.
run exercise Displays the Application Exerciser form for testing/running a RAD application directly.
rv pm.access Displays the Incident queue.
rw report.writer Displays the Report Writer prompt.
sch database Displays the Schedule File form.
schedule database Displays the Schedule File form.
schmail mail.set.schedule Displays the form for scheduling background mail.
scknowledge get.search.application Displays the Knowledgebase search form.
scmsg database Displays the Service Manager Message form.
scr report.exerciser Executes the "shift change report" report via Report Exerciser.
scripts script.maint Displays the Script Definition form.
search cal cc.search.incidents Displays the search form for Service Desk interactions.
search calls cc.search.incidents Displays the search form for Service Desk interactions.
search incident apm.search.problems Displays the search form for Incident Management incidents.
search sla sla.search.objects Displays the search form for Service Level Agreements.
servcont database Displays the Service Contract form.
shutdown system.shutdown Initiates the process for shutting down the Service Manager server.
smail mail.send.appl Displays the prompt for confirming the sending of internal Service Manager mail.
smapplenv database Displays the Service Desk Environment form.
smgroups database Displays the Service Desk Groups form.
smprofile database Displays the Service Desk Security Profile form.
software database Displays the Software Management form.
sol cans se.search.engine Displays the Pending Knowledge Items form.
spool spool.scheduler Displays the Spoolheader form.
sq database Displays the Stored Query Maintenance form.
start apm.upgrade.main Initiates the Upgrade Utility wizard.
status system.status Displays the system status form.
stdptrs database Displays the Configuration File form for standard printers.
subtotals database Displays the Subtotal Definition form.
syslog database Displays the System Log form.
task query.stored Displays a list of the user’s change tasks.
terminals database Displays the Terminal Configuration form.
triggers database Displays the triggers form.
tskqueue sc.setup.manage Displays the Task queue.
unload us.unload Displays a list of unload scripts.
uoperprof query.stored Displays the Operator Status Display form.
upd pm.access Displays the Incident queue.
userlevel us.userlevel Displays the current user access level and the options for changing this access.
userstats report.userstats Displays the prompt for executing the Usage Statistics report.
usrcmr cm3r.main Initiates the script for opening a new change request record.
usrdir database Displays the Contacts form.
usricm icm.access Displays the Configuration Item Search form.
usrknow database Displays the search form for Knowledge Base information.
usrocma ocmo.access Displays a list of the current Request Management orders.
usrocmo ocmo.access Displays the search form for Request Management orders.
validity se.search.engine Displays the Validity Table Specifications form.
vendor database Displays the Vendor/Manufacturer search form.