Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Define the colors used for colored ranges
The colors that are available for selection when users create colored ranges are customizable. By default, four colors are available (gray, green, yellow, and red). However, you can add more colors, edit existing colors, and remove colors.
Add a new color
To add a new color to the drop-down list that is displayed when users create colored ranges in reports, follow these steps:
- Type db in the command box, and then press Enter.
- Enter scmessage in the Table field and then click the Search icon.
- Select message.edit in the Format Name column.
- In the Class field, type Global.
- In the Message Number field, enter chart.<color name>. For example, type chart.black.
- In the Text field, type the name of the color as you want it to be displayed on the UI. For example, type Black.
- Click Add to add this record to the scmessage table.
- Type gl in the command box, and then press Enter.
- Enter Chart Threshold Color Indicator in the List Name field, and then click Search to open the Chart Threshold Color Indicator global list.
- Add new number to the comma-delimited list in the Value List field. For example, update
{"1","2","3","4"}
to{"1","2","3","4","5"}
. - In the Display List field, enter the value that you entered in the Message Number field of the scmessage table in step 5. For example, type chart.black.
- Click Save, click Rebuild Global List in the More menu, and then click Save again. The color is then added to the list in the SM message List field.
- Type db in the command box, and then press Enter.
- Enter colorindicatorsetting in the Table field and then click the Search icon.
- Select colorindicatorsetting in the Format Name column.
- Enter Inbox in the File field, and then click Search.
- Click Add to open the Color Indicator Setting Wizard.
- In the Value field, enter the name of the color that you want to add.
- In the Foreground Color field, specify the foreground color. To do this, enter the hex code of the color, or you click the text field, and then select a color from the color palette.
- In the Background Color field, specify the background color (this is the color that is displayed in reports). To do this, enter the hex code of the color, or you click the text field, and then select a color from the color palette.
- Click OK to add the color to the table, and then click Save to save your changes.
- Log out and then log back in to Service Manager for your changes to take effect in reports.
Modify an existing color
To modify a color in the drop-down list that is displayed when users create colored ranges in reports, follow these steps:
- Type db in the command box, and then press Enter.
- Enter colorindicatorsetting in the Table field and then click the Search icon.
- Select colorindicatorsetting in the Format Name column.
- Enter Inbox in the File field, and then click Search.
- Click Edit beside the color that you want to modify to open the Color Indicator Setting Wizard.
- Modify the colors in the Foreground Color and Background Color fields as desired. To do this, enter the hex code of the color, or you click the text field, and then select a color from the color palette.
- Click OK, and then click Save to save your changes.
- Log out and then log back in to Service Manager for your changes to take effect in reports.
Remove an existing color
Caution As a general best practice, we recommend that you do not remove colors that are currently used in reports.
To remove a color from the drop-down list that is displayed when users create colored ranges in reports, follow these steps:
- Type gl in the command box, and then press Enter.
- Enter Chart Threshold Color Indicator in the List Name field, and then click Search to open the Chart Threshold Color Indicator global list.
- From the following fields, delete the values that correspond to the color you want to remove:
- Value List
- Display List
- Message Number
- Click Save, click Rebuild Global List in the More menu, and then click Save again. The color is then removed from the list in the SM message List field.
- Type db in the command box, and then press Enter.
- Enter colorindicatorsetting in the Table field and then click the Search icon.
- Select colorindicatorsetting in the Format Name column.
- Enter Inbox in the File field, and then click Search.
- Click Delete beside the color that you want to remove from the drop-down list.
- Click Save to save your changes.
- Log out and then log back in to Service Manager for your changes to take effect in reports.