Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Generating tasks from an existing record
Generating scheduled maintenance tasks can be tedious, especially if you must generate a large number of tasks to do approximately the same thing. For example, you might want to generate 10 scheduled maintenance tasks to back up 10 servers. When tasks are similar, you can use a standard template. For example, you can create a default Change Management template for server backups.
Scheduled Maintenance enables you to access Incident Management, Change Management, or Request Management, find a record, and generate a scheduled maintenance task. Therefore, instead of creating 10 scheduled maintenance tasks manually that are variations on the default template, you can access the template from Change Management and select Generate Maintenance 10 times.
You must create a separate recurrence schedule for each task, but Scheduled Maintenance automatically copies many of the details from the change request. The following table lists the fields that migrate to the maintenance task.
| Incidents | Changes | Requests |
|---|---|---|
| category* | description | description |
| brief.description | category | category |
| assignment | logical.name** | requestor.name |
| logical.name** | coordinator | assigned.to |
| ticket.owner | work.manager | coordinator |
| priority.code | assigned.to | priority |
| problem.status | priority | action |
* Override if the device has a default Incident Management category.
** Override with the device name of the selected item in the Configuration Management application when you choose this option.
Related topics
Related topics
