Administer > System security > Lockout feature > Reset a locked out user

Reset a locked out user

Applies to User Roles:

System Administrator

To reset a locked out user:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Type or select optional search criteria.
  3. Click Search.
  4. Select the operator record.
  5. Click the Security tab.
  6. Click More or the More Actions icon, and then select User Lockout Reset.
  7. Click Save.
    Service Manager unlocks the user’s operator record and clears the Failed Login Count, Locked Until, and User has been Locked? fields.

Related topics

Lockout feature

Related topics

Enable the user lockout feature
Lock out a user
View a user’s lockout history