Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Service Manager integration methods and tools
- Web Services
- Micros Focus Connect-It
- ServiceCenter Automation (SCAuto)
- Event Services
- Dynamic Data Exchange (DDE)
- Integration Manager
- BDM Mapping Management
- Integrations and extacess records
Service Manager Event Services is an interface between Service Manager and external systems. It is the preferred mechanism for interfacing Service Manager to external systems. It runs on Microsoft Windows and Unix platforms, does not require an existing client session to operate, and can be configured to run as a background processor.
Event blocking with conditions
Event mapping process
Event Services and Change Management
Generating email messages
Event Services and Service Manager e-mail
Event Services operations
Event Services routing
Event Services tables
Event Services workflow
Troubleshooting: Having incident events processed separately
Troubleshooting: No problems opening with pmo records in Event Input queue
Troubleshooting: Not receiving email after opening a problem
Troubleshooting: Sending test notifications to external programs after installing SCAuto
Troubleshooting: Sending test reports to external programs after installing SCAuto
Troubleshooting: Sending email only when opening emergency problems
Troubleshooting: Setting the category for incidents opened using email
Troubleshooting: Verify mail sent to myself was received