Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Catalog Templates
The Service Catalog is hierarchical. Companies can use the categories, subcategories, and items that are provided. Companies also have the flexibility to modify, copy, and remove any of these to fit their needs. Any Service Manager business service owner can create or maintain a catalog using a simplified Service Manager interface and wizards to guide them in adding or changing service offerings.
Types of catalog entries within categories and subcategories can include the following:
- A pure service request—for example: office move
- A pure goods request—for example: business cards
- A single good with a service delivery component—for example: memory upgrade
- Bundle of goods and services—for example: new employee setup
- Project or Request for Services—for example: application-hosting service
It is very easy to create service templates from existing catalog items, and conversely to create services from services templates.
