Use > Service Desk > Service Desk overview > Associating a service desk interaction with another application record

Associating a Service Desk interaction with another application record

You can associate a Service Desk interaction record with an existing request or request for change. Before you associate an interaction record with another record, you must know the ID number of the other record. For example, if the ID number of an existing quote is Q1001, you need this number to create the association.

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Service Desk overview
What is a Service Desk interaction?
Working with Service Desk interaction records

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