Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Service Level Management > Service Level Management agreement workflow and tasks

Service Level Management agreement workflow and tasks

Process Designer is used to manage service agreements. You can use Process Designer to create a workflow, rules, and transitions to control the behavior of the various types of service agreements.

The following table illustrates the default service agreement workflow phases and shows what can be done in each in phase.

Workflow Phase	Common Tasks
Draft	Create a new Service Level Agreement Create an Operational Level Agreement Create an Underpinning Contract Add Service Level Targets Attach a file to a service agreement
Review	Review a service agreement Create an SQP or SIP Edit a Service Level Agreement Edit Service Level Targets View service agreement metrics
Agreed
Expired
Abandoned

Other Activities	Tasks
Defining Service Level Targets	Add Service Level Targets Delete Service Level Targets Edit Service Level Targets Define Service Targets Define Process Targets Use the Service Level Target wizard

Other Activities

Tasks

Defining Service Level Targets

Add Service Level Targets

Delete Service Level Targets

Edit Service Level Targets

Define Service Targets

Define Process Targets

Use the Service Level Target wizard