Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Checklist: Service Contract Management
Before you create individual Service Contracts, you must ensure that related information is also available by configuring each of the following records.
Tip If necessary, press Ctrl+H in the Windows client or F1 in the Web client to view help for each field.
| Record | Access path |
|---|---|
| Control record | Click Service Level Management > Service Contracts > Edit Control Record |
| Currency exchange rate | Click System Administration > Base System Configuration > Conversion Rates |
| Currency definition | Click System Administration > Base System Configuration > Currencies |
| Labor performed detail | Click Service Level Management > Supporting Data > Labor Performed Detail |
| Part usage detail | Click Service Level Management > Supporting Data > Parts Usage Detail |
Related topics
Service Contract administration
Service Contract control record
Service Contract entitlement records
Related topics
