Use > Service Level Management > Service Level Management overview > Service Level Management drivers

Service Level Management drivers

The impetus for a robust Service Level Management system is the improvement in the quality of service, reduced number of incidents, and increased customer satisfaction. Over time, you can quantify the financial benefits in reduced incidents, outages, and time invested in system failures and downtime. The time and money recovered can be invested in improved customer relationships, more sophisticated monitoring, better training, and improved business efficiency.

The following Service Manager applications provide input to the Service Level Management process:

  • Change Management (changes and change tasks)
  • Incident Management (incidents)
  • Problem Management (problems and problem tasks)
  • Service Desk (interactions)
  • Items from the Service Catalog

The output of Service Level Management is data that drives incident queue prioritization, generates immediate response for breaches, and monitors the ongoing status.

Related topics

Service Level Management
Service Level Management overview
Service agreements overview
Working with service agreements
Service Contracts overview
Working with service contracts