SM Problem Management example

The following is the included configuration_file_default.xml for SM problem management.

<?xml version="1.0" encoding="UTF-8"?>

<itg:mapping xmlns:itg="http://www.hp.com/smci/SMQCIntegration/config">

<itg:module name="problem">

    <itg:field name="Status" type="Single_Value_List" required="mandatory">

   <itg:items>

       <itg:item value="Open">Open</itg:item>

       <itg:item value="Accepted">Accepted</itg:item>

       <itg:item value="Work In Progress">Work In Progress</itg:item>

       <itg:item value="Pending Vendor">Pending Vendor</itg:item>

       <itg:item value="Pending User">Pending User</itg:item>

       <itg:item value="Rejected">Rejected</itg:item>

       <itg:item value="Deferred">Deferred</itg:item>

   </itg:items>

</itg:field>

<itg:field name="AssignmentGroup" type="Single_Value_List" required="mandatory">

   <itg:items>

       <itg:item value="Application">Application</itg:item>

       <itg:item value="Network">Network</itg:item>

   </itg:items>

</itg:field>

<itg:field name="Service" type="Single_Value_List" required="mandatory">

   <itg:items>

       <itg:item value="Applications">Applications</itg:item>

       <itg:item value="Service Management">Service Management</itg:item>

   </itg:items>

</itg:field>

<itg:field name="Title" type="String" required="mandatory" length="50"/>

    <itg:field name="Description" type="String" required="mandatory"/>

<itg:field name="Area" type="Single_Value_List" required="mandatory">

   <itg:items>

      <itg:item value="data">data</itg:item>

   </itg:items>

</itg:field>

<itg:field name="Subarea" type="Single_Value_List" required="mandatory">

   <itg:items>

      <itg:item value="data or file corrupted">data or file 
corrupted</itg:item>

   </itg:items>

</itg:field>

    <itg:field name="Impact" type="Single_Value_List" readonly="false"

                   required="mandatory">

  <itg:items>

    <itg:item value="1">1 - Enterprise</itg:item>

    <itg:item value="2">2 - Site/Dept</itg:item>

    <itg:item value="3">3 - Multiple Users</itg:item>

    <itg:item value="4">4 - User</itg:item>

  </itg:items>

</itg:field>

<itg:field name="Urgency" type="Single_Value_List" readonly="false"

                   required="mandatory">

  <itg:items>

    <itg:item value="1">1 - Critical</itg:item>

    <itg:item value="2">2 - High</itg:item>

    <itg:item value="3">3 - Average</itg:item>

    <itg:item value="4">4 - Low</itg:item>

  </itg:items>

</itg:field>

</itg:module>

</itg:mapping>