Integrate > Micro Focus ALM > Upgrading the Integration > Upgrading to the Latest Release > Important Notice When Upgrading to SM 9.41 and Above

Important notice when upgrading to SM 9.41 and above

If you are upgrading various existing synchronization scenarios to Service Manager 9.41 Classic/Codeless/Hybrid or above, follow these steps to make the necessary configurations for the new logical name solution introduced by Service Manager 9.41:

  1. Add the related CI display name in the web service definition.

    • SM Change -> QC/ALM Defect

      Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

      Field

      Caption

      affected.item..sm.device.display.name

      ServiceName

      middle,logical.name..sm.device.display.name

      ConfigurationItemName

      middle,assets..sm.device.display.name

      AssetsName

    • SM Problem -> QC/ALM Defect

      Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

      Field

      Caption

      affected.item..sm.device.display.name

      ServiceName

      logical.name..sm.device.display.name

      AffectedCIName

    • QC/ALM Defect -> SM Problem

      Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

      Field

      Caption

      affected.item..sm.device.display.name

      ServiceName

      logical.name..sm.device.display.name

      AffectedCIName

    • SM Problem <-> QC/ALM Defect

      Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

      Field

      Caption

      affected.item..sm.device.display.name

      ServiceName

      logical.name..sm.device.display.name

      AffectedCIName

      Note The above fields are for mapping SM Problems to QC/ALM Defects only.

  2. Refer to Upgrading the integration to upgrade your integration.
  3. Configure the new field mapping.

    When retrieving changes and problems from SM, you can get the Service field with a value such as CI1001030. Now you can use the new ServiceName field with a value such as Applications.

  4. Change the default value when create new changes and problems.

    For example, before you set the Applications value in the Service field to create new changes or problems, you need to search for the CI Identifer in SM by setting the display name to “Applications”, instead of using the default “Service” name.

    Note ServiceName and PrimaryCIName do not work in operations such as create or update.