Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable Smart Analytics in Service Manager
User Role: Administrator
To enable Smart Analytics in Service Manager and set up connections, follow these steps:
Note If you want to set up an SSL connection, see Configure TSL/SSL for two-way authentication .
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From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Configuration.
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Click the Enable Smart Analytics button to enable Smart Analytics.
After you click this button, a message is displayed to state that once you migrate to IDOL, you cannot use SOLR as the search engine any more and you have to log out and re-log in to Service Manager before Smart Analytics is applied.
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Click Yes to migrate to IDOL. Your account logs out automatically and you need to re-log in to Service Manager.
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From the System Navigator, click System Administration > Ongoing Maintenance > Smart Analytics > Configuration.
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Enter the address and port for Smart Analytics server, and then click Test Connection.
- Enter the address and port for the default CFS server, and then click Test Connection. This default CFS server is used for Service Manager attachment index.
- Enter the address and port for the Image Server, and then click Test Connection.
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Click Save.
Once you click Save, all the Service Manager Integration Suite tasks for the Smart Analytics integration are automatically started.
