Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Escalation
| Status | All |
| Rule Set | Notification is triggered when Escalation checkbox is checked and saved |
| Notification name(notification definition table) | Escalated Incident |
| Recipients | Incident Manager, Incident Assignee |
| Subject | Incident %S (Incident number) has been escalated |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) has been escalated Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
