Administer > Status and notifications > Alerts > Enable a To-Do alert for an operator

Enable a To-Do alert for an operator

Applies to User Roles:

System Administrator

Change Manager

Problem Manager

Incident Manager

Request Manager

To enable To-Do alert for an operator, follow these steps:

  1. Click System Administartion > Ongoing maintenance > Operators.
  2. Open an operator record.
  3. From the To-Do Alert tab, select the check box to enable To-Do alert for this operator.
  4. Complete the remaining fields in the record form. If necessary, press Ctrl+H to view help for each field.

    • The Display records from previous days field specifies the days for the records to be displayed since the alert occurs.
    • The Maximum number of records in the list field specifies the maximum number of the records to be displayed on the To-Do alert window.

    • The Display records assigned to field specifies the assigned group for the records displayed on the To-Do alert page. There are two available fields: Me and My Group.
    • The Display records reported by the selected companies field specifies the company for the records to be reported. You can select and add the available company names from the company list on the left panel.

      • If no company is specified on the right panel, Service Manager applies all the companies available by default.
      • This field is only available when the multi-company mode has been enabled. To enable the multi-company mode, click System Administration > Base System Configuration > Miscellaneous > System Information Record.
    • The Display records from the selected folders field specifies the folder for the records to be reported. You can select and add the available folder names from the folder list on the left panel.

      • If no folder is specfied on the right panel, Service Manager applies all the folders available by default.
      • This field is only available when the folder entitlement has been enabled. To enable the folder entitlement, click System Administration > Base System Configuration > Miscellaneous > System Information Record.
  5. Click Save.

Note Out-of-box, To-Do alert is enabled for Incident, Incident Task, Request, Request Task, Known Error, and Change Approval.

Related topics

Alerts