Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable Service Portal users to access surveys
User roles: System Administrator
Important Lightweight Single Sign-On (LW-SSO) and the RESTful API capability are required only when Service Manager Service Portal is selected as the survey portal. For more information, see Select a survey portal.
After you have installed Service Manager Service Portal, you need to enable the Survey functionality for Service Manager Service Portal users.
To do this, you need to perform the following steps.
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Make sure that you have configured LW-SSO for the Service Manager Server and Service Manager Service Portal.
Service Manager Service Portal has bundled Micro Focus Identity Manager (IdM) and uses IdM for user authentication. If LW-SSO is not enabled, Service Manager Service Portal will not be able to retrieve surveys from Service Manager for individual users.
- Make sure that for each user, the same user name exists in both Service Manager and Service Manager Service Portal.
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Configure LW-SSO in the Service Manager Server. For details, see Configure LW-SSO in the Service Manager server.
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Configure LW-SSO in Service Manager Service Portal. You should have already done this during the installation and setup of Service Manager Service Portal. For details, see the LW-SSO steps in Install a single instance of Service Manager Service Portal and Add Service Manager as a supplier.
Note The same initString value must be configured in both the Service Manager Server and Service Manager Service Portal.
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Make sure that you have enabled the Survey functionality in Service Manager Service Portal. You should have already done this by running an Ansible playbook named enableSurvey during the installation of Service Manager Service Portal. For details, see the Enable Survey step in Install a single instance of Service Manager Service Portal.
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Grant users the RESTful API capability in Service Manager.
Service Manager Service Portal users must have the RESTful API capability to access SM surveys. You need to assign this capability to each operator record in Service Manager that corresponds to a Service Manager Service Portal user.
To do this, follow these steps:
- Log in to Service Manager as a system administrator.
- Enter operator in the command line, and press Enter.
- Open an operator record by performing a search.
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Select the Startup tab, and add the RESTful API capability word for the operator.
- Save the record.
Related topics
Related topics
