Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Understanding links
- Link maintenance
- Virtual joins
- Entity Relationship Diagram creation utility
Posting is the process of copying data from a source record to a target record. The purpose of posting is to update similar fields in other records without having to open those records to modify each field. The relationship between the two records is normally based on a value defined in one (or more) of the source record input fields. Posting is the opposite of the Fill function, which copies data from the target record to the source record. You can use posting to update Service Manager tables from another part of Service Manager.
Posting does the following:
- Starts on a source record.
- Accesses a record in a secondary (target) table, based on data in that record.
- Copies (posts) data from the source to the target, and then performs some action (for example, add, update, or open) on the target record.
The posting process enables you to control the process in several ways:
- Define the target table.
- Select the fields to copy.
- Determine whether to prompt the user for add/update confirmation.
- Decide which application to invoke for the posting process.
- Define manual or automatic posting.
Note: Do not post to the probsummary table or to incident records. The record being updated may be locked by another user and the post will not occur. In addition, the pm.eval.alerts application will create its own $file variable, which conflicts with the $file variable that post.fc is using. Updating the probsummary table triggers an application that cleans out the $file variable, the same variable that is used by the Format Control routines.
Posting link records
Posting link line definition file
Types of posting available in Format Control
Confirming the posting routine
Automatic updates using Format Control subroutines
Manual posting using Format Control additional options
Identify field input values for posting
Create the link record for posting
Create the Format Control record for automatic posting
Open a request for posting
Create the Format Control record for manual posting
Modify a hardware change request for posting
Use the confirmation function in the posting routine
Do manual posting with confirmation