Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Where are queries used?
There are several places within Service Manager where you can tailor queries. You should review any custom queries in these areas to ensure they are as efficient as possible:
- Background processes, See Queries in background processes.
- Global lists. See Queries in global lists.
- Links. See Queries in links.
- Format controls. See Queries in Format Control.
Service Manager runs these queries frequently because they are either part of a scheduled task or common user actions trigger them.
Related concepts
Queries in background processes
Queries in global lists
Queries in links
Queries in Format Control