Administer > Time Period management > Time period configuration tasks > Configure time period conflict notifications for Change Management

Configure time period conflict notifications for Change Management

When a change with the Conflict with Freeze Window conflict type is approved, a notification is sent to the owner of the conflicted time period (type=”Freeze Period”) to inform him or her that there is a change scheduled in the freeze period.

Follow these steps to configure time period conflict notifications for Change Management:

  1. Type db in the Service Manager command line, and then press Enter.
  2. Type Object, and then press Enter to open the Search Object Records form.

  3. Type cm3r in the File name field, and then click Search to open the object record.

  4. On the Approvals tab, click Find Related Information in the Approval process field to open the cm.update.save Process Definition form.

  5. On the Final Javascript tab, find the JS function that is called by Final Javascript.

  6. Update this JS function.
  7. Click Save.

Note Alternatively, you can directly update lib.timeperiodConflict.processTpConflictNotification to configure time period conflict notifications.

Related concepts

Time Period Management
Time Period Management concepts
Time Period Management process
Time period workflow
Time period occurrences
Time period recurrence rules
Time period security areas and roles

Related tasks

Configure time period global settings
Configure a time period workflow
Configure time period categories
Configure time period approvals
Configure time period approval notifications
Calculate time period conflicts
Trigger an approval for time period conflicts