Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Working with time periods
- Create a time period
- Update a time period
- Submit a time period for approval
- Activate or deactivate a time period occurrence
- Deactivate a time period rule
- Delegate a time period approval
- Approve a time period
- Change the time zone of a time period
- Retire a time period
- Submit a time period for replanning
Delegate a time period approval
Approval Delegation is possible for time periods in the same way as for other modules in Service Manager. Before you can delegate your approvals to other users, your system administrator should have given you the rights to delegate approvals. For information about how to grant approval delegation rights, see Time period security areas and roles.
To delegate approvals, follow these steps:
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Navigate to Miscellaneous > Approval Delegation.
The List Delegates wizard opens.
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Click Add New Delegation.
The Delegate Selected Approvals option is selected by default.
- Click Next.
- Select the Timeperiod module, and click Next.
- Select your group (for example, Service Manager) or operator (for example, Timeperiod.Approver), move it into the right pane, and then click Next.
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Complete the following fields, and click Next.
Field Description Delegate to The user to whom the approvals will be delegated. Click Fill to select a user from the list.
Note If a desired user is not in the list, the user does not have the rights to access or approve time periods. Contact your system administrator for assistance. If your Service Manager system has a Process Designer Content Pack applied, the desired user must be a member of the ChM Membership group.
Valid From The delegation start time. Valid To The delegation end time. - Click Finish.
Related concepts
Time Period Management
Time Period Management concepts
Time Period Management process
Time period workflow
Time period occurrences
Time period recurrence rules
Time period security areas and roles
Related tasks
Create a time period
Update a time period
Submit a time period for approval
Deactivate or activate a time period occurrence
Deactivate a time period rule
Approve a time period
Change the time zone of a time period
Retire a time period
Submit a time period for replanning
Time period configuration tasks
