Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Upgrade Utility contents
The following table lists the files that are included in the Service Manager Upgrade Utility.
| File | Contents |
|---|---|
|
AppUpgVersion.txt |
Contains Upgrade Utility version and build number information to help you identify which applications upgrade version you have available. For example: A version of "SM930-9.60.00xx v9.60 00xx Upgrade Build 00xx" indicates the following:
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preupg.bin |
Files that allow you to access the various features of the Upgrade Utility. |
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Files that allow for the execution of the upgrade. |
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Files that allow you to run SQL compare, a feature of the Upgrade Utility. Note preupg.bin includes the files in sqlupgrade.unl. To run SQL Compare, you do not need to load sqlupgrade.unl again after you load preupg.bin. |
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Signature information for the upgrade objects. |
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Database dictionaries to be upgraded. |
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Version stamp for this upgrade. |
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| *.dta (in the data folder) |
The data files for each table that needs to be upgraded. For example, upgradeactivityactions.dta and upgradeactivitytype.dta. |
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Signature definitions for the upgrade objects. |
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Temporary dbdicts needed for the SQL Compare process. |
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| Files that allow you to run Delta Migration Tool. | |
| .zip (in the 3waymerge\oob folder) |
Each zip file includes the XML representation of the objects that have been signatured in the pre-upgrade out-of-box version for the Three-Way Merge tool. Note The upgrade package in this release consists of two folders: SM9.30-9.60.00xx_L10N and SM9.50-9.60.00xx_L10N. The SM9.30-9.60.00xx_L10N folder upgrades Service Manager 9.3x and 9.4x releases to Service Manager 9.60. Five base versions are included in the 3waymerge\oob folder, namely, 9.3.zip, 9.3PD.zip, 9.4.zip, 9.4PD.zip, and 9.5.zip. The SM9.50-9.60.00xx_L10N folder upgrades Service Manager 9.5x to Service Manager 9.60. Only one base version is included in the 3waymerge\oob folder, namely, 9.5.zip. |
