Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Upgrade to Service Manager 9.60 Hybrid
Recommended upgrade order from SM9.4x Classic/SM9.3x without Process Designer Content Pack (PDCP) installed
- Install the Service Manager 9.60 server.
- Install the Service Manager 9.60 Windows and web clients.
- Upgrade to the Service Manager 9.60 applications using Service Manager 9.60 Upgrade Utility.
- Install or upgrade other components.
Recommended upgrade order from SM9.5x Hybrid/SM 9.41 Hybrid/SM9.3x with Process Designer Content Pack 9.30.2 (PDCP3) installed
- Install the Service Manager 9.60 server.
- Install the Service Manager 9.60 Windows and web clients.
- Upgrade to the Service Manager 9.60 applications using Service Manager 9.60 Upgrade Utility.
- Install or upgrade other components.
Note
- If your applications version is earlier than 9.31 and has Process Designer Content Pack content pack installed, you must firstly upgrade the applications to version 9.31 before you can further upgrade to Service Manager 9.60 Hybrid.
- If your Service Manager system has Process Designer Content Pack 9.30.1 (PDCP2) installed, you must firstly upgrade to Process Designer Content Pack 9.30.2 (PDCP3) before you can further upgrade to Service Manager 9.60 Hybrid. For more information about how to upgrade from PDCP2 to PDCP3, refer to AppPatchManager_CI.pdf in the release package of Process Designer Content Pack 9.30.2 at Process Designer Content Packs for Service Manager.
Recommended upgrade order from SM7.1x/9.2x
- Install the Service Manager 9.60 server.
- Install the Service Manager 9.60 Windows and web clients.
- Upgrade to the Service Manager 9.41 applications using Service Manager 9.41 Upgrade Utility.
- Upgrade to the Service Manager 9.60 applications using Service Manager 9.60 Upgrade Utility.
- Install or upgrade other components.
