Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Web Services naming conventions for SOAP
The request and response names use the literal strings of the Action Name and Object Name defined in the extaccess record. The name of the Request and Response methods within Service Manager’s Web Services are constructed by combining the Action Name with the Object Name and Request or Response.
Note These names are case sensitive.
For example, the method to add a new incident to the system is:
| Action Name | Object Name | Request | Response |
|---|---|---|---|
| Create | Incident | CreateIncidentRequest | CreateIncidentResponse |
If your Object Name for the Incident object starts with a lower case “i” (incident) the request is CreateincidentRequest and the response is CreateincidentResponse.
