Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Step-by-Step Example of Building a Custom Wizard
In this example, you will create a wizard that defines a new SLA record by prompting the user to enter the necessary data for a new SLA and then saving that data to the database.
Out of box, a Service Manager user creates a new SLA by clicking Service Level Management > Service Level Agreements > Create New SLA. The user then fills in the required fields and any relevant optional fields in the Service Level Agreement entry form.
The new wizard will guide users through supplying the necessary SLA record information by presenting a series of wizard panels. When all the information has been supplied by the user, the wizard process saves the SLA record to the database.
