CI Context Menus

Administration > Service Health > CI Context Menus

Alternatively, click Context Menus.

Context menus contain context menu actions, which can be nested within groups. Menus and actions are categorized as follows:

• Predefined. Out-of-the-box menus and actions.

• Predefined (Customized). Out-of-the-box menus and actions that have been edited.

• Custom. New or cloned menus and actions.

The following table provides a list of available context menus:

Context menu	Description
BPI Business Activity Menu	Deprecated.
BPI Business Process Menu	Deprecated.
BPI Scope Menu	Deprecated.
BPM Application Reports	Deprecated.
BPM BTF Reports	Deprecated.
BPM Location Reports	Deprecated.
BPM Transaction Invocation	Deprecated.
BPM Transaction Reports	Deprecated.
BPM Triage and BPM Performance Over Time filtered by Location	Deprecated.
BPM Triage Raw Data and BPM Performance Over Time filtered by Transaction	Deprecated.
BPM Triage, BPM Performance Over Time and BPM Error Log filtered by Location	Deprecated.
BPM Triage, BPM Performance Over Time and Error Log filtered by Transaction	Deprecated.
Business Process Insight Flow Map Menu	Deprecated.
Business Process Insight Menu	Deprecated.
Business Process Insight Process Step Menu	Deprecated.
Business Process Insight Scorecard Menu	Deprecated.
CI Neighbors	Context menu used in RTSM administration.
CI Properties	Context menu used in RTSM administration.
Config File Menu	Not in use.
Default Menu	Displays the context menu.
Default Multi Launch Menu	Contains actions that can be used on multiple CIs at the same time. Displays if multiple CIs are selected, for example in the View Explorer.
Delete CI	Context menu used in RTSM administration.
Diagnostics Business Transaction Menu	Deprecated.
Diagnostics Host Menu	Deprecated.
Diagnostics J2EE Application Menu	Deprecated.
Diagnostics Monitor Menu	Deprecated.
Diagnostics MQ Channel Menu	Not in use.
Diagnostics MQ Manager Menu	Not in use.
Diagnostics MQ Queue Menu	Deprecated.
Diagnostics Oracle Menu	Deprecated.
Diagnostics Probe Group Menu	Deprecated.
Diagnostics Probe Menu (New)	Deprecated.
Diagnostics SAP R3 ABAP Menu	Deprecated.
Diagnostics SqlServer Instance Menu	Deprecated.
Diagnostics SqlServer Menu	Deprecated.
Diagnostics Synthetic Business Transaction Menu	Deprecated.
Go to Application Summary Report	Drill to Application Summary report filtered on the selected application.
Go to RUM Application Infrastructure Summary Report	Deprecated.
Go to RUM End User Summary Report	Deprecated.
Group Menu	The default context menu for most of the business configuration item types (CITs).
HI Context Menu	Context menu for drilling down from an HI.
Locate CI	Context menu after a search operation in IT Universe.
Location Summary filtered by Location	Deprecated.
Monitored by SiteScope Menu	Context menu for drilling down from a CI or HI, to a SiteScope monitor which contributes to the CI's or HI's status.
RUM Application Health and RUM Session Summary filtered by Application	Deprecated.
RUM Application Health and RUM Session Summary filtered by End User Group	Deprecated.
RUM Application Health and RUM Session Summary filtered by Location	Deprecated.
RUM Application Health filtered by Application	Deprecated.
RUM Application Health filtered by End User Group	Deprecated.
RUM Application Health filtered by Location	Deprecated.
RUM Application Reports	Deprecated.
RUM BTF Reports	Deprecated.
RUM End User Group Summary filtered by End User Group	Deprecated.
RUM Event Summary filtered by Application	Deprecated.
RUM Event Summary filtered by End User Group	Deprecated.
RUM Event Summary filtered by Location	Deprecated.
RUM Location Reports	Deprecated.
RUM Tier Summary filtered by Application	Deprecated.
RUM Tier Summary filtered by Location	Deprecated.
RUM Tiers Over Time filtered by Application	Deprecated.
RUM Transaction Reports	Deprecated.
RUM Transaction Summary filtered by End User Group	Deprecated.
RUM Transaction Summary filtered by Location	Deprecated.
RUM Transaction Summary filtered by Transaction	Deprecated.
SAP Menu	Context menu for a SAP-related CI.
SAP System Menu	Context menu for a SAP System CI.
SAP Transaction Menu	Context menu for a SAP Transaction CI.
SAP Transport Menu	Context menu for a SAP Transport CI.
Siebel Menu	Context menu for Siebel-specific CIs.
SiteScope Context Menu	Context menu for SiteScope CIs.
SiteScope Cross-Performance	Context menu for SiteScope cross-performance CIs.
SiteScope Group Menu	Group of context menus, partly not in use anymore.
SiteScope Measurement Menu	Context menu for measurements CIs originating from SiteScope.
SiteScope Monitor Menu	Context menu for SiteScope monitor CIs when there is no measurement level for the monitor.
SiteScope Web Service Monitor Menu	Context menu for SiteScope Web Service Monitor CIs.
Top View (Java)	Context menu for CIs in Java-based Top View, appended to the CI's standard context menu.
VM Context Menu	Context menu in Modeling Studio in RTSM Administration.
Web Service Menu	Context menu for Web Service CIs.
Web Service Operation Menu	Context menu for Web Service Operation CIs.

The following table provides a list of available menu actions:

Menu action	Description
Business Impact	Opens the related Business Impact report.
Change Report	Opens the Change report.
CI Impact Report	Opens the Related Change Request report.
Complete Alert	Activates a URL call to the relevant SAP system and completes the selected SAP alert.
Configuration Item Status Alerts	Opens the Configuration Item Status Alert report relevant to the CI.
Console	Opens the 360° View page.
Custom Image	Opens the Custom Image component.
Delete	Opens the Delete Folder dialog box in the Modeling Studio, to enable you to delete a folder.
Delete CI	Opens a dialog box to confirm that you want to delete the relevant CI in IT Universe Manager.
Diagnostics Agent/J2EE Server Summary View	Drills down to the Probes view in the Diagnostics application.
Diagnostics Probe Group Summary View	Drills down to the Probe Group Summary view in the Diagnostics application.
Diagnostics Web Service Topology	Drills down to the Service Topology view in the Diagnostics application.
Errors	Opens the Hierarchy component, filtered for CIs in Error status. For details, see Hierarchy Component.
Expand More Levels	Expands the Top View display to show the default maximum number of hierarchy levels for the CI.
Expand to Problem	Expands the Top View display to show the source of a problematic CI.
Filters	Opens the Hierarchy filter.
Find Visible and Hidden Child CIs	Returns all of the visible and hidden child CIs of the selected CI that appear in the RTSM. For details, see Find visible and hidden child CIs.
Geographical Map	Opens the Geographical Map component. For details about the Geographical Map component, see Geographical Map Component.
Go to Console	Opens the 360° View page.
Go to Service Health Analyzer	If you have Service Health Analyzer installed, this opens the Anomaly Highlights page in Service Health Analyzer for the selected CI.
Go to SiteScope	Displays the relevant SiteScope Web page for this CI in a new SiteScope browser window, enabling you to view more detailed SiteScope parameters and measurements. See the SiteScope documentation for directions on using SiteScope. Note By default, OMi accesses the SiteScope machine using the machine host name. If you want access through IP, edit the SiteScope context menu action, by changing the value for the preprocessor parameter HOST_BY from NAME to IP.
Go to Top View	Opens the Top View tab, with the view's tree centered on the selected CI.
Group Load View	Deprecated.
HIs	Opens the Health Indicators component, showing the HIs related to the selected CI. For details, see Health Indicators Component.
Host Summary View	Drills down to the Hosts view in the Diagnostics application.
HPE Service Manager	A context menu option available from EMS Monitor CIs under Business Service CIs, to open the HPE Service Manager application.
Invoke Run Books	For CIs whose CI type is mapped to an HPE Operations Orchestration (OO) run book, opens the Related Run Books page in a new window. You can then view the mapped run books and invoke them in OO.
KPI Over Time Dashboard	Opens the KPI Over Time dashboard. For details, see KPI Over Time Dashboard.
Load View	Internal.
Locate CI in SLA	Displays the Search pane where you can specify the CI you want to locate in SLA.
Locate CI in View	Displays the Search pane where you can specify the CI you want to locate.
Monitor to Operations Health	For future use.
New Folder	Opens the New Folder dialog box in the Modeling Studio, to enable you to create a new folder.
Operations Health	For future use.
Oracle Server Summary View	Drills down to the Oracle Database - Oracle Probes view in the Diagnostics application.
Path to Root	Moves to the Top View component with the Show Path to Root option selected for the CI.
Probe Group Summary	Moves to Diagnostics reports.
Probe Summary	Moves to Diagnostics reports.
Problematic Subtree	Moves to the Top View component with the Expand to Problem option selected for the CI.
Properties	Opens the Properties dialog box relevant to the CI.
Rename Folder	Opens the Rename Folder dialog box to enable you to rename a folder.
Reset Health Indicator	Restores the selected HI to its default state and value. For details, see Indicator Definitions.
SAR Compliancy Report	For future use.
Set/Unset Acknowledgement	Internal.
Show Business Activity Over Time Report	Opens the Business Activity Over Time report in the Business Process Insight application.
Show Contributing Events	Shows which events contributed to the HI's status and value.
Show Processes	For future use.
Show Related CIs	Opens the Related CIs tab, in IT Universe Manager.
Show Running Tasks	For future use.
Show Tasks in Error	For future use.
Show Top View	Opens the Top View in a pop-up window, with the view's tree centered on the selected CI.
SiteScope Cross-Performance	Opens the SiteScope Cross-Performance report relevant to the CI.
SiteScope Quick Report	Available for SiteScope Group and SiteScope Monitor CIs. Opens the SiteScope Quick Report. For details, see SiteScope Help.
SiteScope Server Centric Report	Available for Windows Resource Monitor and Unix Resource Monitor CIs under specific conditions described in the report description. Opens the Server-Centric Report. For details, see SiteScope Help.
SQL Server Instance Summary View	Drills down to the SQL Server Database - SQL Server Probes view in the Diagnostics application.
SQL Server Summary View	Drills down to the SQL Server Database - SQL Server Probes view in the Diagnostics application.
Synthetic Users Transactions Layers View	Drills down to the Transactions - Synthetic Transactions Layers view in the Diagnostics application.
Synthetic Users Transactions View	Drills down to the Transactions - Synthetic Transactions view in the Diagnostics application.
Systinet Web Service Data	Opens the HPE SOA Systinet application for the Web Service. For details, see HPE SOA Systinet documentation.
Trend Reports	Moves to the Trend Reports area for that CI in the End User Management User Reports application. The Trend Report Wizard generates a trend report that provides a graphical representation of measurement data over a specific time period. This menu command enables you to compare data collected by Business Process Monitor only. You can use the User Reports application to generate trend reports from other data collectors.
Web Service Health	For future use.
WMQ Server Summary View	Drills down to the MQ - Queue Managers view in the Diagnostics application.

Preprocessors correspond to specific menus. In addition, a preprocessor specifies the actions performed before accessing the database.

Postprocessors are built to correspond to specific menus. In addition, a postprocessor specifies the actions that are performed after accessing the database.

The following are the parameters for a dynamic URL:

Constant	Description
NODE.NAME	The name of the CI. When the URL is executed, NODE.NAME is replaced by the name of the CI from which you want to open the URL. The page specified in the URL opens and is filtered to display only information related to the CI.
NODE.ID	The ID number of the CI. When the URL is executed, NODE.ID is replaced by the ID number of the CI from which you want to open the URL. The page specified in the URL opens and is filtered to display only information related to the CI.
NODE.STATUS	The status of the CI. When the URL is executed, NODE.STATUS is replaced by the status of the CI from which you want to open the URL. The page specified in the URL opens and is filtered to display only information related to status. The available statuses are:
	-4	downtime
	-3	stop
	-2	no data
	-1	uninitialized
	0	critical
	5	major
	10	minor
	15	warning
NODE.PARENTID	The ID of the parent CI. When the URL is executed, NODE.PARENTID is replaced by the ID of the parent of the CI from which you want to open the URL. The page specified in the URL opens and is filtered to display only information related to the parent CI.
NODE.CHILDIDS	The ID number of the CI's children. When the URL is executed, NODE.CHILDIDS is replaced by a list of the IDs of the children of the CI from which you want to open the URL. The page specified in the URL opens and is filtered to display only information related to the child CIs.
NODE.NAME	The name of the node.
NODE.ID	The ID number of the node.
NODE.STATUS	To filter by status, use NODE.STATUS.
NODE.PARENTID	The ID of the parent CI.
NODE.CHILDIDS	The ID number of the child CIs.

The Recent menu on a CI shows the menu options that were recently activated, that are relevant for that CI. From the menu commands that are available for a particular CI, the Recent menu lists those commands that were most recently activated.

To customize this option, open Infrastructure Settings:

Administration > Setup and Maintenance > Infrastructure Settings

Alternatively, click Infrastructure Settings.

Access Applications > Service Health Application > Service Health Application - Context Menu Properties. You can modify the number of actions shown, enable or disable the Recent menu option (enabled by default), and enable or disable the Clear Recent menu option (disabled by default).

 

To create a new or edit an existing context menu:

1. In the left pane, click Context Menus, and perform one of the following:

   • To create a new context menu, in the central pane, click New. The Create Context Menu side panel opens.

   • To duplicate an existing context menu, in the central pane, select the context menu, and click  Duplicate. The original context menu is still available, and the new context menu automatically opens for editing.

   • To edit an existing context menu, in the central pane, select the context menu, and click Edit. Alternatively, you can click Edit in the right pane where the context menu's details are displayed. The Edit Context Menu side panel opens. Edit the context menu as required, and click Save.

2. After you enter the new display name and identifier in the Create Context Menu side panel or open the Edit Context Menu side panel for editing the context menu, you can perform the following:

   • Create a new group or a new action and assign it to the context menu. Select New > Group to create a new group or New > Action to create a new action.

     When creating a new group, specify the group name and either add an already defined action from the Add context action drop-down list or create a new one. For information on creating actions, see How to create or edit a menu action. For a detailed scenario that includes adding context menu actions to a context menu, see How to create a dynamic URL context menu.

   • Edit groups or actions by clicking Edit.

   • Remove groups or actions by clicking Remove.

     Note If you want to delete custom context menus, in the central pane, click Delete next to each context menu that you want to delete.

   • Change the order of groups and actions by clicking Move Down and Move Up.

   Example:

   You want to add the Application Health Tab context menu action to the Business Process Insight context menu.

   1. In the central pane, select Business Process Insight Menu, and click Edit. The Edit Context Menu side panel opens.

   2. From the Add context action drop-down list, select Application Health Tab.

   3. Click Save.

   4. In the CI Customizations page, add the context menu to one or more CIs.

   The Business Process Insight context menu now contains the Application Health Tab menu action.

To create a new or edit an existing menu action:

1. In the left pane, click Actions, and perform one of the following:

   • To create a new action, in the central pane, click New. The Create Action side panel opens.

   • To duplicate an existing action, in the central pane, select an action, and click  Duplicate. The original action is still available, and the new action automatically opens for editing.

   • To edit an existing action, in the central pane, select the action, and click Edit. Alternatively, you can click Edit in the right pane where the action's details are displayed. The Edit Action side panel opens. Edit the action as required, and click Save.

2. After you enter the new display name and identifier and, optionally, its context in the Create Action side panel or open the Edit Action side panel for editing the action, you can perform the following:

   • Select a preprocesssor from the drop-down list. After you select the required preprocessor, its default parameters are automatically displayed.

     You can add, edit, or delete preprocessor parameters:

     • To add a preprocessor parameter, click New Parameter, enter the required information, and click Apply.

       Note In case of a URL name, the value can be a certain URL (for example, http://www.hpe.com). The value can also be retrieved from the CI by using an escape sequence form, for example: NODE-ID to get the CI ID.

       The GenericURLPreprocess parameter has certain predefined names: URL_SUFFIX and URL (or a composition of PROTOCOL, HOST, and PORT).

       If the name is a parameter in the URL, fill in the Convert to field. In this case, the URL is added with the converted name and the value.

     • To edit a preprocessor parameter, select the parameter from the list, and click Edit. Make the required modifications, and click Apply.

     • To delete a preprocessor parameter, select the parameter from the list, and click Delete.

   • Select a postprocesssor from the drop-down list. After you select the required postprocessor, its default parameters are automatically displayed.

     You can add, edit, or delete postprocessor parameters:

     • To add a postprocessor parameter, click New Parameter, enter the required information, and click Apply.

     • To edit a postprocessor parameter, select the parameter from the list, and click Edit. Make the required modifications, and click Apply.

     • To delete a postprocessor parameter, select the parameter from the list, and click Delete.

For a description of preprocessors and postprocessors as well as parameters, see List of preprocessors and List of postprocessors.

If you edited predefined context menus or actions, you may want to return them to their default settings. To do so, select the customized context menu or action and click Revert. The context menu or action is returned to its default settings and its type reverts to Predefined.

This use-case scenario describes how to create a dynamic URL context menu item.

1. Identify the URLs for your context menus

   The URLs you want to access have the following format:

   • showForm:

     http://unv08nnm:8004/nnm/launch?cmd=showForm&objtype=Node&nodename=unv08nnm&j_username=admin&j_password=admin

   • showLayer2:

     http://unv08nnm:8004/nnm/launch?cmd=showLayer2Neighbors&objtype=Node&nodename=unv08nnm&j_username=admin&j_password=admin

   • showLayer3:

     http://unv08nnm:8004/nnm/launch?cmd=showLayer3Neighbors&objtype=Node&nodename=unv08nnmj_username=admin&j_password=admin

   • showView:

     http://unv08nnm:8004/nnm/launch?cmd=showView&objtype=Node&j_username=admin&j_password=admin

   unv08nnm is the Network Node Manager i server in the OMi hosted solution.

   The first part of the URL before the question mark is the static part of the dynamic URL used to create the context menu option. The second part of the URL consists of parameters used by the dynamic URL. Each parameter and its value is separated from the others by an ampersand (&).

   To create the context menu item, you can either add a completely new menu item or clone an existing one that is similar to what you need, and edit its properties. The new menu option (NNMi) is added to the context menus used for the NNMi CIs.

2. Create a new context menu

   Create a context menu named NNMi. This will be used to attach the menu actions to the relevant CIs. For details, see Assign the NNMi context menu to the NNMi CIs.

   1. Navigate to CI Context Menus:

      Administration > Service Health > CI Context Menus

      Alternatively, click Context Menus.

   2. Click Context Menus.

   3. In the central pane, click New. The Create Context Menu side panel opens.

   4. Enter a name for the context menu you are creating (for example, NNMi).

3. Create a new context menu group (optional)

   Create a context menu group named NNMi. This enables you to group all related menu actions together.

   1. After you enter the name for the context menu in the Create Context Menu panel, select New > Group to create a new group. The Create Group side panel opens.

   2. Enter a name for the context menu group (for example, NNMi), and click Create.

4. Create the individual context menu actions

   For each of the URLs listed in Identify the URLs for your context menus, create an individual context menu action. For example, for the showForm URL:

   1. In the Create Context Menu panel, select New > Action to create a new action. The Create Action panel is displayed.

   2. In the Create Action panel, provide the following information:

      • In the Display label field, enter a context menu name (for example, NNMi - showForm).

      • Optional. You can use the Context field to categorize actions with labels that are meaningful to you. By default, this field is empty.

      • From the Preprocessor drop-down list, select Dashboard generic URL.

      • From the Postprocessor drop-down list, select Open window.

      Note When you select preprocessor and postprocessor options, the default parameters for each selection are automatically displayed.

   3. Delete the following default parameters: filter.selectedVTIds, filter.fromDashboard, autoGenerate, and reportID. To do so, select each of them, and click Delete.

   4. Click Edit for the URL parameter, and enter the following information:

      1. In the Value field, enter the static part of the URL: http://unv08nnm:8004/nnm/launch.

         Tip For static URLs you can enter the complete URL in the Value field.

      2. Leave the Convert to field empty.
      3. Click Apply.
5. Add the definition for each parameter of the URL

   1. For each of the URLs listed in Identify the URLs for your context menus, add the definition for each parameter of the URL. For example, the showForm URL has the following parameters:

      http://unv08nnm:8004/nnm/launch?cmd=showForm&objtype=Node&nodename=unv08nnm&j_username=admin&j_password=admin.

      You must define each preprocessor parameter separately:

      1. In the Create Action panel, click New Parameter, and enter the information for each parameter as listed in the following table:

         	cmd= showForm	objtype= code	nodename= unv08nnm	j_username= admin	j_password= admin
         Name	mycmd	mysubcmd	mysubsubcmd	username	password
         Value	showForm	Node	NODE.PROPS.display_label	admin	admin
         Convert to	cmd	objtype	nodename	j_username	j_password

         NODE.PROPS.display_label returns the name of the CI that you right-click to use the NNMi context menu action. It searches for the CI (NODE) where the cursor is located and then for the CI Property (PROPS) that corresponds to the CI name (data_name). The name of the CI that you right-click is then changed into the nodename parameter that is used by the URL to access the correct information.

         You can also use:

         • NODE.ID to return the CI ID Symbol in the view.

         • NODE.CMDB.ID to return the CI CMDB ID.

         • NODE.PROPS.data_name to return the CI name.

      2. After you enter the required information, click Apply for each parameter separately.

   2. Edit the postprocessor parameters as follows:

      • Click Edit for WIN_NAME. In the Name field, enter a name for the window opened by the menu action (for example, NNMi), and click Apply.

      • Click Edit for SLAVE_WIN. Make sure that the value of the SLAVE_WIN parameter is set to 0 to open a new window, and click Apply.

   3. Click Create.
6. Create the other URLs

   In the same way as explained in Create the individual context menu actions and Add the definition for each parameter of the URL, create the context menu actions for each URL.

   Within the NNMi context menu group, create the following menu actions: NNMi - showForm, NNMi - showLayer2, NNMi - showLayer3, and NNMi - showView.

   Note The showView menu action does not need a mysubsubcmd parameter.

   

7. Assign the NNMi context menu to the NNMi CIs

   In the relevant view, select the NNMi CIs and assign the context menu to the CIs.

   1. Navigate to the CI Customizations page:

      Administration > Service Health > CI Customizations

      Alternatively, click CI Customizations.

   2. Select the appropriate view to assign the context menu to the view's CIs.

   3. Select the NNMi CIs, and click the Context Menus tab in the right pane.

   4. From the drop-down list, select NNMi.

   The NNMi context menu is displayed in the Context Menus tab.

8. Test the context menu

   When you right-click the NNMi CI in the defined view, the display name of the CI is passed to the URL you select.

   Check that the context menu and context menu actions are displayed for the appropriate CI in the relevant view and that they open the correct URL.

9. Results

   The URL shows all the neighbors of the selected CI in the NNMi map.