You can customize the way information is displayed in Service Health. The following tasks are optional, and can be performed in any order.
Modify the maximum length of CI names
To change the default length (40 characters) of the CI name, open Infrastructure Settings:
Administration > Setup and Maintenance > Infrastructure Settings
Alternatively, click Infrastructure Settings.
Choose Applications, select Service Health Application, and in the Service Health Application - Service Health Layout Properties table, modify the CI name maximum character length entry. When the CI name is longer than this value, it is shortened in the display and a tooltip displays the complete name.
Modify the maximum number of CIs to be displayed in Service Health
To change the default number of CIs that can be displayed in a view, open Infrastructure Settings:
Administration > Setup and Maintenance > Infrastructure Settings
Choose Applications, select Service Health Application, and in the Service Health Application - Service Health Layout Properties table, modify the Displayed CI limit entry. Default is 4000.
Note This limit is independent of the number of CIs actually displayed by a filter. The limit is the number of CIs that can be in a view.
Modify the Service Health page refresh rate
You cannot modify refresh rates of the out-of-the-box pages; however you can create custom pages with the components you need, and modify their refresh rates using the 
Component Menu button on the component toolbar. Select Preferences, and change the refresh rate as needed.
While reloading, the following message is displayed in the lower right corner of the page: The model has changed. View will be reloaded. After reloading is complete, the following message is displayed in the top right corner of the screen: <Component> has been updated with model changes. Last Update in the bottom left corner of the screen indicates the last time an update of the top view was reloaded.
When you open a Service Health tab for a view tree with a large infrastructure, you may experience a short delay while Service Health builds the view.
Tip Within the Top View, Topology Map, and Hierarchy components, if there have been major changes in the model and new CIs are discovered over an extended period of time, every 5 seconds the view is rebuilt. This stops when all the CIs are discovered. To prevent this, change the refresh rate to a higher value (for example, every 5 minutes). However, note that statuses are not updated until the next refresh occurs.
Customize tooltips and icons
You can customize some aspects of the user interface.
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Modify Tooltip Colors. By default, the tooltip body color is grey. To change the default colors, edit the entry Service Health Tooltip Body Color Property or Service Health Tooltip Border Color Property in the Service Health Application - Tooltip Properties table.
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Modify Tooltip Font Size. The size of the fonts in tooltips is 11 by default. To change the default font size, edit the Service Health Tooltip Font Size entry in the Service Health Application - Tooltip Properties table.
Note The following formats are supported for custom icons: .png, .jpg and .gif.
Customize the timestamp
Service Health uses the timestamp of the database machine hosting the OMi database. The times displayed in the tooltips reflect the time zone setting on that computer. If you customize the time zone setting in OMi by accessing My Account, the customized time zone is also used in Service Health.