Words and Phrases
Review and Close Change (process ST 2.5)
After a change is completed, the results must be reported for evaluation to those responsible for managing changes, and then presented for stakeholder agreement. This process includes the closing of related user interactions, incidents, and known errors. The Change Owner and Change Manager review the change implementation and close it if successful.
Post-implementation review of the change (or PIR) is performed to confirm the following:
- The change meets its objectives
- The change Requester and stakeholders are satisfied with the results
- Unanticipated effects have been avoided.
- Lessons learned are incorporated in future changes.
By default, an Emergency Change or a Normal Change requires PIR, while a Standard Change does not.
Details for this process can be seen in the following figure and table.
|
Process ID |
Procedure or Decision |
Description |
Role |
|---|---|---|---|
|
ST 2.5.1 |
Review RFC for Success |
The Change Owner checks whether the RFC deployed by Release and Deployment Management process is successful. |
Change Owner |
|
ST 2.5.2 |
RFC Successful? |
If the release is successful, it is handed over to the support staff. If the release is unsuccessful, it is subject to a Post-Implementation Review (PIR). |
Change Owner |
|
ST 2.5.3 |
Conduct Formal Turnover to Support |
The Change Owner ensures that all the functionality changes are documented and performs the tasks required to hand over the change to the support staff. |
Change Owner |
|
ST 2.5.4 |
Perform PIR |
The Change Owner and Change Manager perform a Post-Implementation Review (PIR) to ensure that the change is reviewed and lessons learned from the change are implemented. |
Change Owner |
|
ST 2.5.5 |
Notify Requestor of Change Results |
The Change Requestor is notified of the success or failure of the change. |
Change Owner |
|
ST 2.5.6 |
Reject RFC |
The Change Coordinator rejects the RFC. |
Change Coordinator |
|
ST 2.5.7 |
Close RFC |
The Change Requestor is notified of the success or failure of the change. |
Change Owner |
