Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Managed state
In Service Manager, the managed state is the subset of CI attributes that have been defined as critical enough to be closely managed by a formal change process and have been approved by that process. You may add managed state information for a CI in several ways:
- Automatically add CI attributes from an integration to Universal CMDB
- Automatically add CI attributes from an integration to Connect-It and Universal CMDB
- Manually add CI attributes
After you add the managed state information to a CI, any changes to the CI attributes must go through a Change Management process.
Service Manager owns the managed state of a CI and acts as the definitive source of what the CI attributes should be. The actual state of the CI may differ from the managed state and may trigger actions in Service Manager such as an out of compliance with baseline warning message or the opening of an unplanned change.
