Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management Overview
- Configuration Management within the ITIL framework
- Configuration Management application
- Micro Focus Universal Configuration Management Database
- Configuration Management process overview
- Input and output for Configuration Management
- Key performance indicators for Configuration Management
- RACI matrix for Configuration Management
Micro Focus Universal Configuration Management Database
An integration between Micro Focus Universal CMDB (UCMDB) and Service Manager enables you to share information about the actual state of a configuration item (CI) between your UCMDB system and Service Manager. Any organization that wants to implement the best practices Configuration Management and Change Management ITIL processes can use this integration to verify that CIs actually have the attribute values the organization has agreed to support.
Note A UCMDB is optional. Service Manager 7.10 Change Management and Configuration Management will work without it.
Service Manager allows you to programmatically define what actions you want to take whenever a CI’s actual state does not match the expected state as defined in the CI record. For example, you can use this integration to automate the creation of Service Manager change or incidents to update or rollback CIs that have unexpected attribute values.
The integration offers several different ways for users to view CI actual state information:
- By default, the integration automatically updates the managed fields of Service Manager CI records as part of the regular UCMDB synchronization schedule. You can choose the option to configure the integration to automatically create change or incidents instead.
- You can view the current actual state of a CI by looking at the Actual State section in the Service Manager CI record. For more information see Baselines, Managed state and Actual state.
- You can use the Service Manager View in UCMDB option to log in to the UCMDB system and view the current CI attributes from UCMDB. A Service Manager user must have a valid UCMDB user name and password to log in to the UCMDB system.
You can specify CI relationships directly in Service Manager or define them in UCMDB and push them to Service Manager like any other asset, by using web services. You can also create UCMDB CI relationships from Service Manager CIs.
